Frequently Asked Questions

Question About an Item

• Finding Items
  There are two ways to find items on www.twinsfightgear.com: Searching by Keyword or Item Number in the search box or by Browsing the links from the Home Page. By either method, you will find a variety of sorting functions to help you search.
  
  
• Learning More About Items
  If you would like more information about an item you see on www.twinsfightgear.com, simply click on the item image. This will take you to a Product Detail page that provides a complete product description.
  
  Note: we are also providing informational content for items we will not be initially selling on the site. Please see the Product Detail page for information where you can buy the item not sold on www.twinsfightgear.com
  
  
• Adding Items to Your Shopping Cart
  To add items to your Shopping Cart, follow these simple steps:
• It may be necessary to choose a size and/or color for the item you want to purchase. Click on the drop-down menu under the product description to select a size and/or color.
  
  If a size or color is not listed in the drop-down menu, it is out of stock and is not available for purchase.
• Enter a quantity in the field provided.
• Make note of the Availability of the item.
  
  This tells you when we expect the item to leave our warehouse. Items that are not In Stock may take longer. The time it takes for the item to arrive at its destination depends on the shipping method you select in Checkout. For more information about Item Availability, check that section of the FAQ.
• Click the "Add to Cart" button to add the item to your Shopping Cart.

• Viewing Item Availability
  A product's availability is clearly noted on the Product Detail page as In Stock, Non-Stock, Advanced Sale, or Release Date.
  
  Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock (Advanced Sale and Backorder items) or are not available for shipment until a specific release date provided by us (Release Date items).
  
  For more detailed information about item availability, check that section of the FAQ.
  

• Calculating Delivery Time
  Delivery Time = Warehouse Handling Time + Shipping Time
• Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.
• Shipping Time is the amount of time it will take your order to ship once it has left our warehouse.

During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

For more information about delivery of your items, see Delivery of Your Items in the FAQ.

• Making Changes to Your Shopping Cart
  You can make the following changes to your Shopping Cart:
• Update the quantity. To do, simply type in the quantity you wish to purchase and click "Update Cart".
• Remove an item from your Shopping Cart. To remove an item, click on "Remove from Cart" or change the order quantity to zero and click "Update Cart".
• Move an item to your Wish List. If there are items in your Shopping Cart that you wish to save but not purchase immediately, you can move them to your Wish List by clicking on "Move to Wish List".
• Return to shopping. If you wish to continue shopping on www.twinsfightgear.com, click "Continue Shopping". You can use the Shopping Cart to store items you wish to purchase. At any time, you may return to your cart by clicking "Shopping Cart" at the top of the page.

Opening An Account

Opening an account on www.twinsfightgear.com is easy. To register your information, simply click My Account or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your shipments, and receive e-mails about your order. www.twinsfightgear.com values your privacy. Please refer to our Privacy Policy for more information.

Account Benefits
Enjoy the advantages of your user account at www.twinsfightgear.com:

• Wish List. Save a list of your favorite items in your own personal Wish List.
• News & Exclusive Offers. Sign up to receive e-mail updates on special promotions, sales alerts, new product announcements and more!
• Order History. Receive important information regarding the status and tracking of your order up to the moment it arrives.
• Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.

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